NZGuitars.com

Olderama wrote: ↑Fri Aug 13, 2021 5:27 pm Any news on the stolen gear?

Ssssssssh, dude! FFS you'll give the game away...

I’ve had great experiences in the Wellington store - could be that I’m usually making a bee-line for the bass section and they seem to have a bunch of folks that are also keen on the low end there. Dude that runs the place and the KBB dude are really
top notch

NZRS-Dave wrote: ↑Fri Aug 13, 2021 2:59 pm

hamo wrote: ↑Fri Aug 13, 2021 2:38 pm Thanks Dave. Not surprised to hear it mainly focuses on product, and that it's getting harder to stay on top of things. Nothing more generic like "we always greet a customer within X minutes of them walking in", like some other retail places?

Oh right. Yes.

-We always have someone at the counter to greet people. And for store security.
-We try to check in on 'just browsing' customers.
-We try to get the phone in three rings.
-We try to make sure we open a few minutes before our opening time. And we generally shut late if we have to.
-We don't allow offensive material on the in house music. And we try to keep the metal to a minimum as that can be hit n miss on some people.
-We shouldn't eat / drink behind the counter / in the store - but even I do that one.

Hah, so guilty of this in IT too, when ever we talk training it’s alway industry skills, and we get CVs full of it too.

It’s really the soft skills that matter though. I can get all the tech info I need online, what I need in store is customer service that makes me feel like they want me to be there and buy something. Not that I’m an inconvenience that is keeping them from flicking tracks on their iPod or whatever.

hamo wrote: ↑Fri Aug 13, 2021 12:47 pm
Honest question Dave - what sort of training do your retail staff get? I find it really variable in the Wellington store, consistently better in Lower Hutt.

I work in an industry where training means learn as you go.

Would it be OJT like of old? Not so much as it's a lot of google and sporadic moments of finding someone else that may have used the toll I'm using otherwise it's a plod along without formal training cause it's too expensive for my company but that plodding along picking up pieces when I'm supposed to be a professional and its associated costs are passed onto the customer.

It annoys the crap out of me and I make it known.

I'll no doubt be out of a job soon from pissing off to many figures higher up the ladder than me.

Don't mean to hijack the thread but in support of the guys in Wellington Rock Shop, I've found them to be good enough and understand the limitations they face.

I'd be no good in the Rock Shop unless they made me historical reference man.

And I’d def say my local rock shop lads are golden.

Olderama wrote: ↑Fri Aug 13, 2021 5:27 pm Any news on the stolen gear?

Ironically the PRS SE has been returned to us. I think ... I think someone said it was discarded in a some bushs some distance from the shop.

Nothing so far that leads us back to the other guitars.

NZRS-Dave wrote: ↑Mon Aug 16, 2021 11:22 am

Olderama wrote: ↑Fri Aug 13, 2021 5:27 pm Any news on the stolen gear?

Ironically the PRS SE has been returned to us. I think ... I think someone said it was discarded in a some bushs some distance from the shop.

Nothing so far that leads us back to the other guitars.

Am I allowed to lol?

GrantB wrote: ↑Mon Aug 16, 2021 11:26 am

NZRS-Dave wrote: ↑Mon Aug 16, 2021 11:22 am

Olderama wrote: ↑Fri Aug 13, 2021 5:27 pm Any news on the stolen gear?

Ironically the PRS SE has been returned to us. I think ... I think someone said it was discarded in a some bushs some distance from the shop.

Nothing so far that leads us back to the other guitars.

Am I allowed to lol?

Yes.

Actually, I just took that one to throw them off the scent.